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How to Manage Client Expectations

As a lash technician, we quickly learn that most clients have a preconceived idea of how their lash extensions will look at the end of your application. Their perception may have come from them seeing lashes on a model in a magazine, seeing a friend’s lashes, or having lashes done by you or someone else that they know.  Building a client assessment model will help manage your client’s expectations, resulting in a higher level of client satisfaction and a lot less stress and rework you.  Engaging your client in discussion about the result prior to commencing the lash application will give you a much better chance of meeting their expectations. When describing what they want, clients will use words like “not...

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