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Terms and Conditions


PURCHASING POLICY

All product orders are subject to Government tax (GST). All prices listed on the website are in Australian Dollars and inclusive of GST.

Prolong Lash™ product prices and special offers are subject to change without notice at any time. Postage & handling, and where applicable, insurance charges will be added to the total order at check out.

USE OF PRODUCTS ACKNOWLEDGEMENT

By purchasing from this site you agree to all terms and conditions stated on the Prolong Lash™ website.

“Directions for use” of all products sold on the Prolong Lash™ website are included on the product details page. This information is provided in good faith, and the use of product instructions should be followed.

Prolong Lash™ does not accept responsibility or any liability for results arising from the use of products purchased on this site. Use of products purchased on this site and resulting outcomes are out of our control and the sole responsibility of the purchaser.

As a purchaser, you acknowledge that some products sold by Prolong Lash™ are sensitive to temperature extremes which may change the consistency of the product and reduce the products quality and effectiveness.

PRODUCT RETURN POLICY 

Prolong Lash™ endeavours to always ship products of the highest quality. Due to sanitary and health regulations, Prolong Lash™ is unable to accept returns on any opened packages.  Furthermore, we cannot accept returns on Prolong Lash Cleanser Concentrate, Foaming Pump Cleanser or adhesives (glues). 

With this in mind, please ensure that you carefully select your products before making the purchase.

Please refer to our entire Return Policy HERE to read more on Change of Mind Policy & Defective Products Policy.

DEFECTIVE PRODUCTS POLICY

If you receive a product which you consider to be defective, please contact Prolong Lash™ immediately on 0416 519 083. One of our administration representatives will make a determination as to whether or not the product is defective. If the product is determined to be defective, you will be issued with a return authorisation number, and be required to return the item via express post.

On receipt of the defective item your purchase will either be replaced or credited, and the cost of the return express postage will be allocated to your Prolong Lash™ account to be used as a credit against future purchases, or refunded to your account or credit card.

PRIVACY POLICY

Prolong Lash™ respects your privacy. Prolong Lash™ will not sell or provide any information about you or your company to any third party. The information provided by you on this site will be used to deliver products and services that you have requested or ordered, and from time to time, Prolong Lash™ will use your contact information to notify you of specials or promotions. At your request, we agree to remove your name from our mailing list.

Please see our entire Privacy Policy HERE.

INTELLECTUAL PROPERTY

All information contained on this website has been created by or for Prolong Lash™. It is unlawful for this material, brand or logo to be used, copied or distributed, in part or in full, by any other person or party.

Use or duplication of the Prolong Lash™ logo, materials or photos in any form is unlawful and will infringe Prolong Lash™ copyright. Use or duplication of this material in any form is strictly prohibited unless prior written authorisation has been obtained from the company Directors of Kanrock Partners Pty Ltd, trading as Prolong Lash.

SHIPPING POLICY

 

Please refer to our entire Shipping Policy HERE.

BACKORDERS POLICY

While we strive to maintain a fully stocked warehouse, occasionally, supply and demand creates an 'out of stock' situation. Should this occur, you will be contacted regarding the delay, and we will offer you either a credit or exchange on that product, or arrange to ship the product once stock is available.