Shipping


For Orders within Australia

  • All orders have the choice of being sent via express or parcel post
  • Shipping rates are based on Australia Post rates. You can see them here
  • For Express Post, delivery times are usually between 1-2 business days
  • For Parcel Post, delivery times are usually between 3-5 business days
  • Option to include parcel insurance and signature on delivery is available at checkout (Once the order has been accepted by Australia Post and confirmation has been emailed to you to confirm dispatch of your purchase, Prolong Lash™ is no longer liable for lost, stolen or misplaced packages)
  • All orders are shipped within 1 business day of receiving payment
  • Once your order has been dispatched, you will receive a tracking code in the email provided
  • If you have any concerns or special requests regarding your order, please contact us at info@prolonglash.com.au.

For International Orders

  • All orders have the choice of being sent via standard or express shipping
  • Shipping rates will vary depending on location & order size
  • All orders are shipped within 1 business day of receiving payment
  • Once your order has been dispatched, you will receive a tracking code in the email provided
  • If you incur any duties or additional taxes from your country when receiving the delivery, this is the solely the buyer’s responsibility. Prolong Lash™ is unable to advise on what these local taxes and duties may be
  • At the checkout, you will be charged in your local currency at the equivalent rate shown in AUD (you can see currency conversion rates here
  • If you have any concerns or special requests regarding your order, please contact us at info@prolonglash.com.au.


Shipping times for international orders 

New Zealand

US & Canada

Europe

Asia

Rest of World

Standard Shipping

6-8 Days

7-10 Days

7-10 Days

8-14 Days

6-15 Days

Express Shipping

3-5 Days

5-7 Days Days

5-7 Days

5-7 Days

4-10 Days

 

NOTE: Please take these shipping times as estimates only as delays can and do occur. For reasons outside of our control, we cannot guarantee delivery within these exact time frames. Furthermore, all of these estimates are given from the moment dispatch occurs.

To see more specific estimates based on your location, please refer to the Australia Post Delivery Estimates page here.