Shipping
Tracking tool
- Australia Posts tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.
Shipping Process
- All orders have the choice of being sent via express or parcel post
- Shipping rates are based on Australia Post rates. You can see them here
- Option to include parcel insurance and signature on delivery is available at checkout (Once the order has been accepted by Australia Post and confirmation has been emailed to you to confirm dispatch of your purchase, Prolong Lash™ is no longer liable for lost, stolen or misplaced packages)
- All orders are shipped within 1 business day of receiving payment
- Once your order has been dispatched, you will receive a tracking code in the email you provided
- If you have any concerns or special requests regarding your order, please contact us at info@prolonglash.com.au.
International Orders – New Zealand, United Kingdom & South East Asia
- At the checkout, you will be charged in your local currency at the equivalent rate shown in AUD (you can see currency conversion rates here
Import Duties and Taxes
Import duties and taxes may apply on orders shipped to some countries. These duties and taxes are outside of the control of Prolong Lash Australia and such duties and taxes will be paid directly to the authority issuing them in affected countries.
Free Shipping Coupons
When a Free Shipping coupon is used it is only valid for "standard shipping" by Australia Post. Please email us at info@prolonglash.com.au if you would like a quotation to upgrade your Free Shipping coupon to cover express shipping.
Free Shipping Policy
Eligibility
Prolong Lash Pty Ltd offers free standard shipping to Australia and New Zealand/Aotearoa exclusively on the following products:
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Eyelash Extension Cleanser Concentrate -1 Litre Pump Bottle
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1 Litre Prolong Lash Cleanser Concentrate - Pump-Free, Planet-Friendly
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Buy Bulk & Save - Eyelash Extension Safe Eyeliner - Packs of 12, 24, 48, or 96
Conditions of Offer
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Free shipping applies only when the order contains one or more of the eligible products listed above.
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If additional products are added to the order that are not part of the eligible items, standard shipping fees will apply to cover those additional items.
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Shipping fees for non-eligible items will be calculated and displayed at checkout.
Limitations
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This free shipping offer cannot be combined with other promotional shipping offers unless expressly stated.
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Prolong Lash Pty Ltd reserves the right to modify, suspend, or withdraw this free shipping offer at any time, provided such changes do not affect orders already placed.
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All orders remain subject to our general Terms & Conditions of Sale and the Australian Consumer Law, including your rights to refunds, replacements, or repairs where required by law.
Disclaimer
Nothing in these Terms & Conditions excludes, restricts, or modifies any guarantee, warranty, term, or condition implied or imposed by the ACL or any other applicable legislation that cannot lawfully be excluded or limited.
Cancellations
If you want to cancel your order for any reason give us a call +61 416 519 083 or email us at info@prolonglash.com.au as soon as possible and we will attempt to cancel it for you and refund you money.
Note: Our warehouse process orders promptly, so it isn't always possible to cancel your order. The warehouse team moves as fast as lightning! You can refuse to accept your delivery on arrival or you can return your unopened order to sender without charge. We’ll refund your money once the returned parcel arrives back at the warehouse.
